{"id":1081,"date":"2025-11-20T06:53:11","date_gmt":"2025-11-20T05:53:11","guid":{"rendered":"https:\/\/stay.sammenomalt.dk\/?page_id=1081"},"modified":"2026-05-21T10:01:48","modified_gmt":"2026-05-21T08:01:48","slug":"faq","status":"publish","type":"page","link":"https:\/\/stay.sammenomalt.dk\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1081\" class=\"elementor elementor-1081\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7bec2407 e-flex e-con-boxed e-con e-parent\" data-id=\"7bec2407\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-147955a elementor-widget elementor-widget-listeo-headline\" data-id=\"147955a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"listeo-headline.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h2 \n\t\tstyle=\"text-align:left;\" class=\"headline  headline-aligned-to-left  headline-box \"> Help Guides <\/h2>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-12bc0ba6 elementor-widget elementor-widget-text-editor\" data-id=\"12bc0ba6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 data-start=\"97\" data-end=\"374\">Everything You Need to Get Going<\/h2><p data-start=\"97\" data-end=\"374\">Planning a stay, listing your home, or putting your local business on the map? Start here. Our FAQ gives quick answers about accommodation inquiries, host listings, local business profiles, payments, responsibilities, support, and how STAY works across Kerteminde Municipality.<\/p><p data-start=\"376\" data-end=\"473\" data-is-last-node=\"\" data-is-only-node=\"\">STAY facilitates contact \u2014 agreements and payments are handled directly between guests and hosts.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1134de6 elementor-widget elementor-widget-button\" data-id=\"1134de6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/stay.sammenomalt.dk\/platform-terms\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Read Platform Terms<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-77d32ed e-flex e-con-boxed e-con e-parent\" data-id=\"77d32ed\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-45844c1 e-con-full e-flex e-con e-child\" data-id=\"45844c1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b8ef7f2 elementor-widget elementor-widget-listeo-faq\" data-id=\"b8ef7f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"listeo-faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\n\t\t<div class=\"faq-container\" data-behavior=\"single\">\n\t\t\t\t\t\t\t<h2 class=\"faq-title\">Frequently Asked Questions<\/h2>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"faq-item \">\n\t\t\t\t\t<button class=\"faq-question\" type=\"button\" aria-expanded=\"false\">\n\t\t\t\t\t\tHow does STAY work?\t\t\t\t\t\t<span class=\"faq-icon\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t\t<div class=\"faq-answer\">\n\t\t\t\t\t\t<div class=\"faq-answer-content\">\n\t\t\t\t\t\t\t<p>STAY helps visitors find local accommodation in Kerteminde and send inquiries directly to hosts.<\/p>\n<p>STAY acts solely as an intermediary that facilitates contact between guests and hosts. Any agreement regarding accommodation is made directly between you and the host, and STAY is not a party to that agreement.<\/p>\n<p>For full details, please see our <a href=\"https:\/\/stay.sammenomalt.dk\/en\/platform-terms\/\">Platform Terms<\/a> and <a href=\"https:\/\/stay.sammenomalt.dk\/en\/booking-terms\/\">Booking Terms<\/a>.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"faq-item \">\n\t\t\t\t\t<button class=\"faq-question\" type=\"button\" aria-expanded=\"false\">\n\t\t\t\t\t\tWho can use STAY?\t\t\t\t\t\t<span class=\"faq-icon\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t\t<div class=\"faq-answer\">\n\t\t\t\t\t\t<div class=\"faq-answer-content\">\n\t\t\t\t\t\t\t<p><strong><u>Guests<\/u><\/strong><br \/>\nVisitors can browse accommodation listings and send inquiries directly to hosts.<\/p>\n<p><strong><u>Hosts<\/u><\/strong><br \/>\nPrivate homeowners in Kerteminde Municipality can create accommodation listings.<\/p>\n<p><strong><u>Local Businesses<\/u><\/strong><br \/>\nRestaurants, caf\u00e9s, shops, attractions, cultural venues, activity providers and similar local businesses can create a business profile.<\/p>\n<p>Hotels, professional accommodation providers and similar commercial operators are not eligible to list accommodation on STAY.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"faq-item \">\n\t\t\t\t\t<button class=\"faq-question\" type=\"button\" aria-expanded=\"false\">\n\t\t\t\t\t\tWhat does it cost?\t\t\t\t\t\t<span class=\"faq-icon\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t\t<div class=\"faq-answer\">\n\t\t\t\t\t\t<div class=\"faq-answer-content\">\n\t\t\t\t\t\t\t<p><strong><u>Accommodation listings<\/u><\/strong><br \/>\nStandard accommodation listing: DKK 399 one-time fee, valid through 2026<br \/>\nFeatured accommodation listing: DKK 499 one-time fee, valid through 2026<\/p>\n<p><strong><u>Local Business profiles<\/u><\/strong><br \/>\nStandard Local Business profile: DKK 499 one-time fee, valid through 2026<br \/>\nFeatured Local Business profile: DKK 599 one-time fee, valid through 2026<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"faq-item \">\n\t\t\t\t\t<button class=\"faq-question\" type=\"button\" aria-expanded=\"false\">\n\t\t\t\t\t\tHow do accommodation inquiries work?\t\t\t\t\t\t<span class=\"faq-icon\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t\t<div class=\"faq-answer\">\n\t\t\t\t\t\t<div class=\"faq-answer-content\">\n\t\t\t\t\t\t\t<p>Guests can browse listings, check availability, and send an inquiry directly to the host through the platform.<\/p>\n<p>The host decides whether the requested stay is possible.<\/p>\n<p>Any agreement regarding accommodation is made directly between the guest and the host.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"faq-item \">\n\t\t\t\t\t<button class=\"faq-question\" type=\"button\" aria-expanded=\"false\">\n\t\t\t\t\t\tHow do payments work?\t\t\t\t\t\t<span class=\"faq-icon\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t\t<div class=\"faq-answer\">\n\t\t\t\t\t\t<div class=\"faq-answer-content\">\n\t\t\t\t\t\t\t<p>Payments for accommodation take place directly between the guest and the host.<\/p>\n<p>STAY does not process, facilitate, manage, or guarantee payments between guests and hosts.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"faq-item \">\n\t\t\t\t\t<button class=\"faq-question\" type=\"button\" aria-expanded=\"false\">\n\t\t\t\t\t\tWho is responsible for the accommodation?\t\t\t\t\t\t<span class=\"faq-icon\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t\t<div class=\"faq-answer\">\n\t\t\t\t\t\t<div class=\"faq-answer-content\">\n\t\t\t\t\t\t\t<p>Each accommodation listing is created and maintained by the individual host.<\/p>\n<p>Hosts are responsible for ensuring that listing information is accurate and up to date, that the accommodation is safe and accurately described, and that any house rules, pricing, availability, cancellation terms, and agreements with guests are clearly communicated.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"faq-item \">\n\t\t\t\t\t<button class=\"faq-question\" type=\"button\" aria-expanded=\"false\">\n\t\t\t\t\t\tWhat about cancellations, refunds or disputes?\t\t\t\t\t\t<span class=\"faq-icon\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t\t<div class=\"faq-answer\">\n\t\t\t\t\t\t<div class=\"faq-answer-content\">\n\t\t\t\t\t\t\t<p>Any cancellations, refund arrangements, damage claims, or disputes must be resolved directly between the guest and the host.<\/p>\n<p>STAY does not mediate, arbitrate, or make decisions in disputes between parties.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"faq-item \">\n\t\t\t\t\t<button class=\"faq-question\" type=\"button\" aria-expanded=\"false\">\n\t\t\t\t\t\tDo hosts need insurance and pay tax?\t\t\t\t\t\t<span class=\"faq-icon\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t\t<div class=\"faq-answer\">\n\t\t\t\t\t\t<div class=\"faq-answer-content\">\n\t\t\t\t\t\t\t<p>Yes.<\/p>\n<p>Hosts are responsible for maintaining relevant insurance coverage and for reporting any rental income in accordance with Danish law.<\/p>\n<p>If in doubt, hosts should consult their insurer, accountant, or the Danish tax authorities.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"faq-item \">\n\t\t\t\t\t<button class=\"faq-question\" type=\"button\" aria-expanded=\"false\">\n\t\t\t\t\t\tWhat is a Local Business profile?\t\t\t\t\t\t<span class=\"faq-icon\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t\t<div class=\"faq-answer\">\n\t\t\t\t\t\t<div class=\"faq-answer-content\">\n\t\t\t\t\t\t\t<p>A Local Business profile gives local businesses visibility and profile presentation on STAY.<\/p>\n<p>It does not include accommodation listings, booking functionality, or payment handling.<\/p>\n<p>Any transactions, bookings, or agreements between visitors and businesses take place directly between those parties.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"faq-item \">\n\t\t\t\t\t<button class=\"faq-question\" type=\"button\" aria-expanded=\"false\">\n\t\t\t\t\t\tHow do I update or remove my listing or profile?\t\t\t\t\t\t<span class=\"faq-icon\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t\t<div class=\"faq-answer\">\n\t\t\t\t\t\t<div class=\"faq-answer-content\">\n\t\t\t\t\t\t\t<p>Hosts and Local Businesses can update their listing or profile whenever needed.<\/p>\n<p>Please make sure your information remains accurate and up to date.<\/p>\n<p>If you no longer wish to be listed, you can remove your listing or profile.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"faq-item \">\n\t\t\t\t\t<button class=\"faq-question\" type=\"button\" aria-expanded=\"false\">\n\t\t\t\t\t\tHow is my data handled?\t\t\t\t\t\t<span class=\"faq-icon\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t\t<div class=\"faq-answer\">\n\t\t\t\t\t\t<div class=\"faq-answer-content\">\n\t\t\t\t\t\t\t<p>STAY processes personal data in accordance with applicable data protection laws and our <a href=\"https:\/\/stay.sammenomalt.dk\/en\/privacy-policy\/\">Privacy Policy<\/a>.<\/p>\n<p>If you have questions about your personal data or wish to request deletion of your account information, please contact support.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"faq-item \">\n\t\t\t\t\t<button class=\"faq-question\" type=\"button\" aria-expanded=\"false\">\n\t\t\t\t\t\tHow do I get help?\t\t\t\t\t\t<span class=\"faq-icon\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t\t<div class=\"faq-answer\">\n\t\t\t\t\t\t<div class=\"faq-answer-content\">\n\t\t\t\t\t\t\t<p>For technical questions regarding the platform, your account, listing, or business profile, please contact support.<\/p>\n<p>You can create a support ticket here: <a href=\"https:\/\/stay.sammenomalt.dk\/support\/create-ticket\/\">Support Ticket<\/a><\/p>\n<p>Questions regarding accommodation, payments, cancellations, or agreements between guests and hosts must be handled directly between the parties.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-91b0040 elementor-widget elementor-widget-text-editor\" data-id=\"91b0040\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\"><em>By using the platform, you confirm that you&#8217;v read and accepted the <a href=\"https:\/\/stay.sammenomalt.dk\/platform-terms\/\">Platform Terms<\/a> and <a href=\"https:\/\/stay.sammenomalt.dk\/booking-terms\/\">Booing Terms.<\/a><\/em><\/p><div style=\"text-align: right;\">\u00a0<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-bc2e430 elementor-section-full_width elementor-section-stretched elementor-section-height-default elementor-section-height-default\" data-id=\"bc2e430\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1de26ef\" data-id=\"1de26ef\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-9c637a7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9c637a7\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-7232a7e\" data-id=\"7232a7e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-be79e0a elementor-widget elementor-widget-heading\" data-id=\"be79e0a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-large\">List Your Space<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0352379 elementor-widget elementor-widget-heading\" data-id=\"0352379\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Share a little piece of Kerteminde with visiting guests \u2013 list your place and start hosting today.<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-12b0795 elementor-widget elementor-widget-button\" data-id=\"12b0795\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/stay.sammenomalt.dk\/add-listing\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Sign up your place<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-1caa221\" data-id=\"1caa221\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Help Guides Everything You Need to Get Going Planning a stay, listing your home, or putting your local business on the map? Start here. Our FAQ gives quick answers about accommodation inquiries, host listings, local business profiles, payments, responsibilities, support, and how STAY works across Kerteminde Municipality. STAY facilitates contact \u2014 agreements and payments are [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":557,"parent":0,"menu_order":43,"comment_status":"closed","ping_status":"closed","template":"","meta":{"iawp_total_views":30,"footnotes":""},"class_list":["post-1081","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.1 (Yoast SEO v28.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>STAY FAQ | Accommodation, Payments, Hosts &amp; Local Places<\/title>\n<meta name=\"description\" content=\"Find answers about accommodations, payments, cancellations, hosting, business listings and how STAY works in Kerteminde.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/stay.sammenomalt.dk\/en\/wp-json\/wp\/v2\/pages\/1081\/\" \/>\n<meta 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