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Help Guides

Everything You Need to Get Going

Planning a stay, listing your home, or putting your local business on the map? Start here. Our FAQ gives quick answers about accommodation inquiries, host listings, local business profiles, payments, responsibilities, support, and how STAY works across Kerteminde Municipality.

STAY facilitates contact — agreements and payments are handled directly between guests and hosts.

Frequently Asked Questions

STAY helps visitors find local accommodation in Kerteminde and send inquiries directly to hosts.

STAY acts solely as an intermediary that facilitates contact between guests and hosts. Any agreement regarding accommodation is made directly between you and the host, and STAY is not a party to that agreement.

For full details, please see our Platform Terms and Booking Terms.

Guests
Visitors can browse accommodation listings and send inquiries directly to hosts.

Hosts
Private homeowners in Kerteminde Municipality can create accommodation listings.

Local Businesses
Restaurants, cafés, shops, attractions, cultural venues, activity providers and similar local businesses can create a business profile.

Hotels, professional accommodation providers and similar commercial operators are not eligible to list accommodation on STAY.

Accommodation listings
Standard accommodation listing: DKK 399 one-time fee, valid through 2026
Featured accommodation listing: DKK 499 one-time fee, valid through 2026

Local Business profiles
Standard Local Business profile: DKK 499 one-time fee, valid through 2026
Featured Local Business profile: DKK 599 one-time fee, valid through 2026

Guests can browse listings, check availability, and send an inquiry directly to the host through the platform.

The host decides whether the requested stay is possible.

Any agreement regarding accommodation is made directly between the guest and the host.

Payments for accommodation take place directly between the guest and the host.

STAY does not process, facilitate, manage, or guarantee payments between guests and hosts.

Each accommodation listing is created and maintained by the individual host.

Hosts are responsible for ensuring that listing information is accurate and up to date, that the accommodation is safe and accurately described, and that any house rules, pricing, availability, cancellation terms, and agreements with guests are clearly communicated.

Any cancellations, refund arrangements, damage claims, or disputes must be resolved directly between the guest and the host.

STAY does not mediate, arbitrate, or make decisions in disputes between parties.

Yes.

Hosts are responsible for maintaining relevant insurance coverage and for reporting any rental income in accordance with Danish law.

If in doubt, hosts should consult their insurer, accountant, or the Danish tax authorities.

A Local Business profile gives local businesses visibility and profile presentation on STAY.

It does not include accommodation listings, booking functionality, or payment handling.

Any transactions, bookings, or agreements between visitors and businesses take place directly between those parties.

Hosts and Local Businesses can update their listing or profile whenever needed.

Please make sure your information remains accurate and up to date.

If you no longer wish to be listed, you can remove your listing or profile.

STAY processes personal data in accordance with applicable data protection laws and our Privacy Policy.

If you have questions about your personal data or wish to request deletion of your account information, please contact support.

For technical questions regarding the platform, your account, listing, or business profile, please contact support.

You can create a support ticket here: Support Ticket

Questions regarding accommodation, payments, cancellations, or agreements between guests and hosts must be handled directly between the parties.

By using the platform, you confirm that you’v read and accepted the Platform Terms and Booing Terms.

 

List Your Space

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